Frequently asked questions about mistletoe...

How do I know my mistletoe is fresh?

We harvest the mistletoe from our own cider orchards in Worcestershire and cut daily to guarantee freshness.

What is the best way to care for my mistletoe?

You need to keep your mistletoe cool until you want to use it, ideally outside in the cold. When you bring the mistletoe indoors into a warm house it will start to dry out so make sure you do not hang your mistletoe indoors too early. It should happily hang indoors for a week or two if it is not exposed to an extremely fierce heat such as over a fire place.

Is mistletoe poisonous?

Both the berries and leaves of mistletoe are toxic therefore the eating of mistletoe is not advised. Keep the mistletoe away from children and pets, if such an event happens we strongly suggest seeking medical advice immediately. Finally, please make sure you always wash your hands after handling the mistletoe.

About the Delivery

Our packaging is especially designed to fit through standard UK letterboxes. This means that you will not have to wait in as your mistletoe will be delivered through your door with the rest of your post.

Do you charge for deliveries?

Royal Mail 1st Class delivery is included in the price.

Where do you deliver?

We only deliver to the UK, unfortunately we are unable to post abroad.

Will the mistletoe really fit though my letterbox?

Yes, our chosen boxes are designed to fit through a standard UK letterbox . Our boxes are 16cm wide and 3.5cm high and 22.8cm long.

Can I return my mistletoe if I'm not satisfied?

Please do not try and send the mistletoe back to us. Instead, please contact us at [email protected] and we will be happy to help.

Due to the perishable nature of mistletoe, we are unable to accept returns. We offer customers refunds or replacement mistletoe if the mistletoe is not delivered to an acceptable quality. Please contact us immediately at [email protected] if you have problem with your order and we will be happy to help.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned.

Late or missing refunds (if applicable)
If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund yet, please contact us at [email protected]

Exchanges (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at [email protected]